1. Introduction

Welcome to HEM Hotels. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hem-hotels.net or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect personal information when you make a reservation, contact us, or use our services:

• Full name
• Email address
• Phone number
• Mailing address
• Check-in and check-out dates
• Room preferences
• Special requests
• Payment information

2.2 Automatically Collected Information

When you visit our website, we automatically collect: IP address, browser type, operating system, pages visited, and date/time of visit.

2.3 Cookies

We use cookies to enhance your experience. See our Cookie Policy for details.

3. How We Use Your Information

• Process and confirm reservations
• Communicate about your booking
• Provide customer support
• Improve our services
• Comply with legal obligations
• Protect against fraud

4. Information Sharing

We do not sell your personal information. We may share information with:

• Service providers (FormSubmit.co for email)
• Payment processors
• Legal authorities when required by law

5. Data Security

We implement security measures including SSL encryption, access controls, and secure data storage. However, no method is 100% secure.

6. Your Rights

You have the right to:

• Access and update your information
• Request deletion of your data
• Opt-out of marketing communications
• Request data portability
• Withdraw consent

7. Contact Us