Contact HEM Hotels
Have questions? Need assistance? We're here to help! Reach out to us using any of the methods below, and our friendly team will respond promptly.
Get in Touch
-
Address
HEM Hotels
4703 N Freeway Rd
Pueblo, CO 81008
United States -
Phone
+1 (352) 699-4947
Available 24/7 -
Email
help@hem-hotels.net
We typically respond within 24 hours -
Front Desk Hours
24 hours a day, 7 days a week
Check-in: 3:00 PM
Check-out: 11:00 AM
Send Us a Message
Fill out the form below and we'll get back to you as soon as possible. For immediate assistance, please call us at +1 (352) 699-4947.
Find Us
We're conveniently located just off US-24, making us easy to find whether you're coming from Colorado Springs Airport or the surrounding area.
Directions
From Colorado Springs Airport
- Head south on Milton E Proby Pkwy
- Merge onto US-24 E
- Take exit toward N Freeway Rd
- Turn right onto N Freeway Rd
- HEM Hotels will be on your right
From Peterson Air Force Base
- Head west toward US-24
- Merge onto US-24 E
- Take exit toward N Freeway Rd
- Turn right onto N Freeway Rd
- HEM Hotels will be on your right
Frequently Asked Questions
Q: Do you offer airport shuttle service?
A: While we don't provide shuttle service, we're only 8 miles from Colorado Springs Airport. Taxi and rideshare services are readily available.
Q: Are pets allowed?
A: Yes! We have designated pet-friendly rooms. Please inform us when booking. A pet fee may apply ($25 per night per pet, maximum 2 pets per room).
Q: Is breakfast included?
A: Yes, complimentary continental breakfast is included with all room reservations. Breakfast is served daily from 6:00 AM to 9:00 AM.
Q: Do you have parking?
A: Yes, we offer free parking for all vehicle types including cars, trucks, and RVs. No parking fees, no hassle!
Q: What is your cancellation policy?
A: Free cancellation up to 24 hours before check-in. Cancellations within 24 hours are subject to a one-night charge. See our Terms of Service for full details.
Q: Do you have accessible rooms?
A: Yes, we have ADA-compliant rooms available with wheelchair accessible entrances, accessible parking spaces, and accessible bathrooms. Please request when booking.
Q: What payment methods do you accept?
A: We accept all major credit cards: Visa, MasterCard, American Express, and Discover. Payment is due upon check-in.
Q: Do you have Wi-Fi?
A: Yes! Free high-speed Wi-Fi is available in all rooms and throughout the property at no additional charge.
Ready to Book Your Stay?
Experience comfort and convenience at HEM Hotels. Reserve your room today!